SALON OPERATIONS AND POLICIES
We understand the need for flexibility in our client’s hectic schedules and respect how valuable their time is. We make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, we ask that you confirm or cancel appointments at least 48 hours in advance. If you must reschedule or cancel your appointment, please notify your stylist at least 48 hours in advance to avoid the 50% cancelation fee per service missed. Prepayment of canceled services may be required before scheduling your next appointment.
What happens if you miss your appointment and don't contact your stylist to let them know you won't make it? Unfortunately, when stylists don't have enough time to fill an appointment spot, they end up with a gap in their schedule that they lose money on. Our salon policy is that if an appointment is "no-showed", 100% of the cost of services missed will be due before the you are able to reschedule.
Our stylists will do their best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact your stylist as soon as possible to let her know. Our clients are scheduled back to back, which means if we start just one client late, every client after that will be seen late as well. Sometimes stylists can catch up, sometimes they can’t, depending on what type of appointments are scheduled after yours. We completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost.
If you are unhappy with your services, please let your stylist know within 5 days. Your stylist needs to know or they can not do anything about it. We always go out of our way to make clients happy and when someone isn’t, your stylist will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, this does not constitute a "re-do." Once again, every attempt will be made to make you happy with your hair results with in possibility. We do not give refunds.
Note: Our stylists are all Independent Owners sharing a common space. You must contact your stylist if there are any issues.
Returned Checks /Credit Card Returns
You are held accountable and responsible for any and all bank charges for returned checks or credit card returns, as well as, collection, attorney and court fees if any occur.
Kolour by Design salon has instituted many safety precautions and policies as follows; Staff and guests must wear a mask while in the salon. Upon entering the salon we will do a quick temperature check and ask you to wash your hands before your service begins. Stylist chairs, Stations Etc. are sanitized between each guest.
Respectfully, keep cell phones and pagers to a quiet minimum as to avoid any interference and/or disturbance while you or other clientele are receiving services.
For salon services, Kolour by Design provides changing gowns upon request. Gowns are laundered after each use. In conjunction with properly covering you with a cape for servicing, Our stylists do their utmost to protect you and your remaining clothing items in a professional manner.
KBD is not responsible for any stained clothing or items during servicing. If you are more comfortable and prefer bringing a “play” shirt and/or pants that can endure possible staining, that is a terrific idea.
KBD is not responsible for items that are lost, misplaced or stolen. It is best if you leave your valuables at home.
In order to observe a pleasant salon environment, we welcome children by appointment.