SALON OPERATIONS AND POLICIES

Salon Hours

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

All hours are approximate. See Individual Stylist hours here.

9:00am to 7:00pm

Closed

Request Appointment

Appointments

Appointments can be scheduled by calling (253)770-0907 or you may request an appointment HERE.

Cancellations+Rescheduling

We recognize that life can be unpredictable, and we aim to provide flexibility for our clients. To maintain smooth operations, we kindly request that you confirm or cancel appointments at least 48 hours in advance. If you need to reschedule or cancel, please inform your stylist at least 48 hours ahead to avoid a 50% cancellation fee per missed service. Prepayment for canceled services may be required before you can book your next appointment.

No Shows

If you miss your appointment without informing your stylist, it can to a gap in their schedule, resulting in a loss of income. Our salon policy states that if you do not show up for your appointment, you will be to pay 100% of the missed services before you canchedule. We appreciate your understanding and cooperation in helping us maintain our schedule.

Late Policy

We strive to accommodate all of our clients, but if you arrive more than fifteen minutes late, you may need to reschedule your appointment. If you're running behind, please reach to your stylist as soon as possible to inform them. Our appointments are scheduled back-back, so starting one appointment late can affect those following. While we understand that life be unpredictable, repeated lateness may result in a late fee added to your appointment cost.

Redo Policy
If you're not satisfied with your services, please inform your stylist within 5 days. It's essential for your stylist to be aware of your concerns so they can address them effectively. We strive to ensure every client leaves happy, and your stylist will work diligently to improve the situation. However, if we previously discussed that achieving your desired results may require multiple sessions, not reaching those results in one appointment does not qualify for a "re-do." Please note that refunds are not provided. Keep in mind that our stylists are independent owners operating in a shared space, so it's important to contact your stylist directly for issues.

Returned Checks /Credit Card Returns

You are held accountable and responsible for any and all bank charges for returned checks or credit card returns, as well as, collection, attorney and court fees if any occur.

Miscellaneous Policies

Respectfully, keep cell phones to a quiet minimum as to avoid any interference and/or disturbance while you or other guests are receiving services.

For salon services, Kolour by Design provides changing gowns upon request. Gowns are laundered after each use. In conjunction with properly covering you with a cape for servicing, Our stylists do their utmost to protect you and your remaining clothing items in a professional manner.

KBD is not responsible for any stained clothing or items during servicing. If you are more comfortable and prefer bringing a “play” shirt and/or pants that can endure possible staining, that is a terrific idea.

KBD is not responsible for items that are lost, misplaced or stolen. It is best if you leave your valuables at home.

In order to observe a pleasant salon environment, we welcome children by appointment.